Personal Information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
Non-personal Information means information which does not relate to a person and/or cannot be used to identify a person.
Personal Information means any information which can be used to identify an individual, and described in detail in clause 2.
Privacy Act means the Privacy Act 1998 (Cth).
Spam Act means the Spam Act 2003 (Cth).
2 What Personal Information do we collect?
We may collect Personal Information about you when you use the Platform, register on the Platform or interact with us in any way.
Information you provide to us: We collect all information which Users voluntarily provide to us through using the Platform or interacting with us. This includes information provided:
during correspondence, enquiries, emails to our helpdesk, over phone calls, or as part of customer surveys; or
uploaded onto the Platform in any way.
The Personal Information we may collect includes without limitation:
basic information such as your first and last name;
contact information including email address and phone number;
demographic information such as postal code, age, and gender;
information relating to your qualifications, certifications, or trainings;
other personal information obtained by your use of the Platform; and
any other information that enables users to be personally identified.
Information we obtain from others: We may also collect or receive Personal Information from third party sources, suppliers, social media, or other third-party integrations.
3 Why do we collect, use, and disclose Personal Information?
We may collect, hold, use and disclose your Personal Information for the following purposes:
to enable you to access and use our Platform;
to operate, protect, improve, and optimise our Platform, business, and our Users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent on behalf of our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
to comply with our legal obligations, resolve any disputes that we may have with any of our Users, and enforce our agreements with third parties.
We may also disclose your Personal Information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the services that you receive.
The information we collect is not distributed, sold, or leased to third parties for commercial purposes, except to provide services you have requested or for other purposes when we have your permission or when we are obliged to do so.
4 Do we use your Personal Information for direct marketing?
We may send you direct marketing communications and information about the services offered on our Platform. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us, or by using the opt-out facilities provided (e.g. an unsubscribe link).
5 To whom do we disclose your Personal Information?
our employees and related bodies corporate;
third-party suppliers and service providers (including providers for the operation of our Platform and/or our business or in connection with providing our services to you);
professional advisers, dealers, and agents;
payment service providers (e.g. merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third-parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.
Please be aware that some of your Personal Information may be viewable on the Platform by other Users, visitors or members of the general public. It may also come up in search engine results.
6 Processing and transfer of your Personal Information
Your information, including Personal Information, is processed at our operating office in Australia and in any other places where the parties involved in the processing are located. It means that this information may be transferred to Australia and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. For example, some of the data servers used by us and our third-party service providers are located in Australia, United States, Europe, Singapore and any other countries where we have a presence or engage third parties.
7 Using our websites and cookies
We may collect Personal Information about you when you use and access our Platform. While we do not use browsing information to identify you personally, we may record certain information about your use of our Platform, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our Platform that help us track your Platform usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Platform may not work as intended for you if you do so.
We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference, and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
We may retain your Personal Information as long as you are registered to the Platform as a User. You may close your account by contacting us. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
11 Accessing or correcting your Personal Information
You can access the Personal Information we hold about you by contacting us. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
If you think that any Personal Information, we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
We will consider and respond to all requests in accordance with all applicable laws.
12 Making a complaint
If you think we have breached the Privacy Act or any other relevant privacy law, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
13 The EU General Data Protection Regulation (GDPR)
To the extent that the EU General Data Protection Regulation (GDPR) applies to us and your Personal Information, this clause applies.
Legal grounds for processing your Personal Information
Our legal grounds for us processing your Personal Information for the purposes set out in clause 3 above will typically be because:
you provided your consent;
during correspondence, enquiries, emails to our helpdesk, over phone calls, or as part of customer surveys; orit is necessary for our contractual relationship;
uploaded onto the Platform in any way.
uploaded onto the Platform in any way.
Transfers of Personal Information
As we are a global company, we may need to transfer your Personal Information outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the European Economic Area (EEA), Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
Whenever we transfer Personal Information outside of the EEA, Switzerland, or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Information. Feel free to contact us for more information about the safeguards we have put in place to protect your Personal Information and privacy rights in these circumstances.
Personal Information retention
We retain your Personal Information for as long as necessary to provide you access to our Platform and services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Information for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 7 years.
Data protection law provides you with rights in respect of Personal Information that we hold about you, including the right to request a copy of the Personal Information, request that we rectify, restrict or delete your Personal Information, object to profiling and unsubscribe from marketing communications.
To exercise any of your rights, please contact us. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Information, please contact us. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
Data controller and a data processor
EU data protection law makes a distinction between organisations that process Personal Information for their own purposes (known as “data controllers”) and organisations that process Personal Information on behalf of other organisations (known as “data processors”). If you have a question or complaint about how your Personal Information is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Information.
We act as a data controller unless stated otherwise.
14 Contact Us